1. The CLIENT shall not be liable for any unapparent or unrecognizable defects or damage to the rented vehicle.

2. The CLIENT has the right to object to the amounts presented by the lessor for expenses that are not duly justified and substantiated pursuant to this Agreement.

Right to free termination of contracts concluded remotely or concluded outside the establishment
1 – The consumer has the right to terminate the contract without incurring any costs, in addition to those established in paragraph 3 of article 12 and article 13, where applicable, and without the need to indicate the reason , within a period of 14 days or, in contracts concluded outside the commercial establishment referred to in subparagraphs ii) and v) of subparagraph i) of article 3, within a period of 30 days, counting:

a) The day on which the contract was signed, in the case of service provision contracts;
b) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the goods, in the case of purchase and sale contracts, or:

i) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the last good, in the case of several goods ordered by the consumer in a single order and delivered separately;
ii) The day on which the consumer or a third party, with the exception of the carrier, indicated by the consumer acquires physical possession of the last lot or element, in the case of delivery of a good that consists of several lots or elements;
iii) The day on which the consumer or a third party indicated by him, other than the carrier, acquires physical possession of the first good, in the case of contracts for the periodic delivery of goods during a certain period;

c) The day of the conclusion of the contract, in the case of contracts for the supply of water, gas or electricity, which are not for sale in limited volume or quantity, for district heating or for digital content that is not provided on a physical medium.

2 – If the supplier of goods or service provider does not comply with the duty of pre-contractual information determined in paragraph m) of paragraph 1 of article 4, the deadline for exercising the right of free resolution is 12 months from the date of expiry of the initial period referred to in the previous paragraph.

3 – If, within the period set out in the previous paragraph, the supplier of goods or service provider complies with the obligation to provide pre-contractual information referred to in paragraph m) of paragraph 1 of article 4, the consumer You have 14 days or, in contracts concluded outside the commercial establishment referred to in subparagraphs ii) and v) of subparagraph i) of article 3, 30 days to terminate the contract from the date of receipt of this information.

4 – The provisions of paragraph 1 do not prevent the parties from establishing a longer period for exercising the right of free resolution.

5 – The provisions of this article do not exempt compliance with the legal rules relating to the duty to connect to the public water supply network and the use of water catchments for human consumption, in accordance with the provisions of Decree-Law no. 194/ 2009, of August 20th, in its current wording, and in Decree-Law No. 226-A/2007, of May 31st, in its current wording.

1. ISLANDRENT can refuse the rental whenever the CLIENT does not offer guarantees to comply with this Agreement.

2. ISLANDRENT can remove the vehicle from the CLIENT before the end of this Agreement and cancel it pursuant to the legislation in force on the grounds of the CLIENT not complying with these conditions.

3. ISLANDRENT reserves the right to remove the vehicle without any prior notice to the CLIENT in the case of any non-compliance with these general conditions, the specific conditions or the payment of any rental.

4. All and any alterations to the terms and conditions of this Agreement that have not been agreed in writing shall be null and void.

1. The CLIENT exonerates ISLANDRENT and the INSURER of all and any liability for losses, theft, robbery or damage of any nature regarding objects or tools that are being transported or are inside the vehicle, including luggage and/or merchandise, unless proven otherwise.

1. The CLIENT must check the levels, warnings on the vehicle and any abnormal behavior. ISLANDRENT must be informed immediately of these situations. The CLIENT will be held liable for any breakdown caused by not checking/informing.

2. ISLANDRENT shall be responsible for normal maintenance and ensuring levels arising from routine use. If the vehicle breaks down, repairs can only be made with a prior, written agreement from ISLANDRENT and according to the instructions that are given, unless it is not possible to contact the customer care and repair services provided by ISLANDRENT.

3. The invoices for any external services/repairs will only be accepted if they are in the name of ISLANDRENT, are detailed, and state the parts that have been replaced and a breakdown of the work that has been done.

4. If the wrong kind of fuel is put into the vehicle, the CLIENT shall be liable for all expenses regarding the replacement of the fuel, disassembly and cleaning of the fuel tank, tuning the engine and any other damage caused to the vehicle due to the mistake.

1. If there is an accident, theft or robbery or any other reason that justifies doing so, the CLIENT must call the 24-hour customer care number given on the agreement.

1. The CLIENT, or the person authorized to drive the vehicle as given in Article 1, paragraph 1 of this Agreement, shall be covered as the insured party in a vehicle insurance policy that covers limited civil liability, Collision Damage Waiver – CDW (own damage) pursuant to the laws in force in Portugal.

2. When renting the vehicle, the CLIENT can opt for Super Collision Damage Waiver – SCDW (no deductible) or Collision Damage Waiver – CDW (own damage).

3. The CLIENT undertakes to protect the interests of ISLANDRENT and ISLANDRENT’s Insurance Company if he/she has an accident during the rental period by doing the following:

a) advising the authorities and ISLANDRENT of any accident, theft, robbery, fire, even if partial, within 24 hours;

b) completing the accident report, particularly including all the circumstances surrounding the accident;

c) under no circumstance accepting any blame for the accident regarding the third party;

d) under the CDW insurance, if the CLIENT does not identify any third party responsible for the damages caused to the vehicle on the accident report, the CLIENT shall only be liable to pay the damage up to the amount of the deductible in force at the date of the rental Agreement (unless he/she has taken out SCDW);

e) under TW insurance, delivering the vehicle keys and documentary proof of reporting a theft or robbery to the police in the area where the crime took place. Otherwise, the CLIENT shall be liable for paying the total value of the vehicle. If the report gives the name(s) of the perpetrators of the theft, the CLIENT shall only be liable for paying the deductible and the deposit.

4. Even if the CLIENT has chosen SCDW cover, he/she shall be charged for any damage to the rented VEHICLE caused by misuse. These policies do not exonerate the CLIENT from paying any damage to the body or underside of the vehicle, unless there has been a collision. If there is an accident due to speeding, driving under the influence of alcohol or drugs, or due to negligence, the CDW and SCDW insurance shall lapse and the CLIENT shall pay ISLANDRENT all the repair costs and compensation for the time the damaged vehicle is off the road.

5. CDW deductible

Your deductible is the maximum amount of money you are liable to pay in the event your rental car is damaged or stolen.

ECO – 1 000,00 €
Compact – 1 200,00 €
SUV Compact – 1 500,00 €
Family – 2 100,00 €
Family SUV – 2 500,00 €
MPV – 3 500,00 €
VAN –  3 500,00 €

1. ISLANDRENT may also provide the client with the following supplementary services, the prices of which are given in the price table in force on that date and made available for consultation by the client at that time.

a) Baby seat;

b) GPS;

c) Additional driver;

d) Pick-up/return at specific places by the client.

1. The CLIENT expressly undertakes to pay ISLANDRENT, as soon as requested, through the presentation of an accounting document and, if justified, proof of the amounts of the rental and/or extra services and/or penalties that apply to the agreement, over and above the following:

a) all car park and parking fees, and others that result from the use of the vehicle;

b) all taxes and surcharges that may be demanded due to the situations foreseen above;

c) all judicial and extrajudicial expenses, fines and other pecuniary penalties of any nature arising from the breach of any regulation attributable to the CLIENT or the vehicle while in the possession of the CLIENT unless ISLANDRENT is to blame;

d) all other expenses, including judicial expenses and the fees of lawyers or solicitors hired by ISLANDRENT to ensure the payment of any amounts owed by the CLIENT;

e) the cost of repair or any damages that have been caused that are not covered by the insurance established in the specific conditions in the agreement;

f) fuel, if the CLIENT does not return the vehicle with the same amount of fuel as it had when he/she received it;

g) the cost of washing the vehicle at the price given in the extra services table;

h) any costs arising from the lack or loss of the vehicle documents that were given to the client.

1. The rental price, the prepayment amount and any extension price shall be calculated using the tariffs in force at any time and paid in advance.

2. Under no situation can the prepayment be used to cover the extension of the rental. If the CLIENT wants to extend the rental, the CLIENT undertakes to first get ISLANDRENT’s authorisation and pay the rental amount immediately.

3. Failure to comply with the provision in the previous paragraph shall be considered theft and shall allow ISLANDRENT to initiate the proper legal or criminal proceedings, as well as payment of the days in excess.

1. The CLIENT expressly declares that he/she has received the vehicle in the conditions mentioned on the rental agreement. If any vehicle component breaks or wears for reasons that are not related to the normal, prudent use of the vehicle, the CLIENT must advise ISLANDRENT immediately and act according to Article 7 and bear the repair costs.

2. The CLIENT undertakes to return the vehicle and the documents in the same condition as they were received, and the vehicle must be clean and have the amount of fuel shown on the Agreement.

3. It is expressly forbidden to tamper with the odometer. If this is found to have happened, ISLANDRENT is hereby authorized to charge the CLIENT 1000,00€/day, notwithstanding any legal proceedings for fraudulent use.

4. ISLANDRENT has the right to place a GPS location device in the vehicle, whenever justified.

1.Under penalty of losing the insurance cover and therefore being considered uninsured, the CLIENT agrees not to allow the vehicle to be driven by anyone except the person or persons identified and accepted by ISLANDRENT as stipulated in the Agreement or in any attachment or alterations that form an integral part thereof.

2. The CLIENT also undertakes not use the vehicle or allow it to be used, under penalty of incurring the provisions in the first part of the previous paragraph:
a) to transport passengers or goods, in exchange for any consideration or implicit or explicit remuneration, regardless of the kind of commitment;
b) to push or pull any vehicle or trailer and/or any other object;
c) in any sports event, official or otherwise;
d) in violation of the Registration Certificate, Highway Code or any other applicable domestic or international legislation;

3. The CLIENT undertakes to keep the vehicle properly closed and locked and keep the documents in his/her possession whenever the vehicle is not being used.

4. The CLIENT is expressly forbidden from selling, pledging, or using the rented vehicle as a guarantee under this agreement, including the documents or tools, or cause any damage to ISLANDRENT.

5. If the CLIENT deliberately gives ISLANDRENT false information, namely regarding his/her identity, address or the validity of his/her driving license, ISLANDRENT reserves the right to charge the CLIENT all the costs arising from those declarations.

6. Any breach of the provisions of this article shall give ISLANDRENT the right to remove the VEHICLE from the CLIENT’s possession without prior notice and notwithstanding any compensation which, under the terms of the law or agreement, he/she shall have to pay.

7. ISLANDRENT has the right to exchange the vehicle for another of the same segment, when justified, after advising the CLIENT, due to any anomaly, excess mileage or any other situation.

In case of a dispute, the consumer may contact an Entity for the Alternative Resolution of Consumer Disputes: CNIACC – National Centre of Information and Consumer Conflict Arbitration (Centro Nacional de Informação e Arbitragem de Conflitos de Consumo) – +351 253 619 107. Learn more at Portal do Consumidor (online platform for consumers): www.cniacc.pt.

Name or company name: Islandrent, Lda

Address of headquarters or physical establishment: Rua Eugénio Ataíde da Câmara, Nº 14, Valados 9500-652 Ponta Delgada

Phone number: +351 928 061 188

E-mail: gerencia@islanrent.net

NIPC: 515 276 375